Terms and Conditions

ServizMate ("we", "us", "our", or the "Platform") is a digital home-services marketplace owned and operated by Edone Solutions, headquartered in Hyderabad, Telangana, India.

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Customer", or "Professional") and Edone Solutions regarding your use of the ServizMate website, progressive web application, vendor portal, and related digital services.

Please also review our related policies, which form an integral part of these Terms:

• Privacy Policy
• Cancellation and Refund Policy
• Service Delivery Policy
• Pricing and Payment Policy
• Vendor Terms & Partner Agreement

2.1 Eligibility: You must be at least 18 years of age and legally capable of entering into binding contracts under the Indian Contract Act, 1872 to use this Platform.

2.2 Account Creation via Mobile OTP: ServizMate authenticates users using one-time passwords (OTP) delivered to your verified Indian mobile phone number (+91). You agree to provide a true, current, and accurate mobile number and to keep your mobile device secure.

2.3 Responsibility for Account Activity: Any activity, booking, or request initiated through your authenticated mobile number is deemed to have been authorized by you. You must notify us immediately at support@servizmate.com if you suspect any unauthorized use or security compromise.

3.1 Technology Intermediary: ServizMate functions strictly as an online technology marketplace and intermediary under Section 79 of the Information Technology Act, 2000. Our platform provides a digital venue where customers looking for home services can connect with verified, independent service professionals.

3.2 Independent Professional Relationship: Service professionals listed on ServizMate are independent third-party service providers and contractors. They are not employees, agents, representatives, or partners of ServizMate or Edone Solutions.

3.3 No Direct Labor Provision: ServizMate does not directly perform, supervise, direct, or control the physical manual work or repairs conducted at customer premises. The professional accepts and executes the service contract directly with the customer.

4.1 Booking Requests: When a customer submits a service booking on ServizMate, they select an indicative service, provide service address details, and choose a preferred appointment slot.

4.2 Upfront Rate Estimates: Prices displayed on the website represent standard inspection, visiting, or baseline labor estimates. They do not constitute an inflexible quotation for unforeseen or complex repairs.

4.3 Inspection & Scope Confirmation: Upon doorstep arrival, the professional inspects the job requirement. If additional labor, specialized equipment, or replacement spare parts are required, the professional must explain the necessity and obtain the customer's clear consent on the revised total estimate before starting work.

4.4 Spare Parts & Consumables: Costs for replacement components (e.g. capacitors, valves, switches, pipes, filters, chemical solvents) are separate from standard labor and must be agreed between the customer and professional. The professional is responsible for providing legitimate receipts or warranties for any purchased hardware.

5.1 Direct Doorstep Settlement: ServizMate does not collect or process the customer's service bill through the platform.

5.2 Accepted Payment Methods: Customers pay the professional directly upon completion of the service via:

• Cash on Delivery (COD) to the technician; or
• Direct UPI transfer to the technician's personal QR code or VPA (Google Pay, PhonePe, Paytm, etc.).

5.3 0% Commission: ServizMate charges 0% commission on the customer service bill. The entire amount paid by the customer belongs to the professional.

6.1 Onboarding & Verification: Service professionals must register, submit valid government identification, pass background/skill verification, and be approved by platform administrators.

6.2 One-Time Joining Fee: Upon administrative approval, professionals pay a non-refundable onboarding/joining fee of ₹2,000 + 18% GST (₹2,360 total) through Razorpay.

6.3 Prepaid Lead Credits: Professionals maintain a prepaid lead credit balance to receive eligible customer service leads in their designated category and operational localities.

6.4 Nature of Lead Credits: Lead credits are platform-specific credits purchased strictly for receiving lead dispatch. They do not constitute a bank deposit, e-wallet, payment instrument, or cash balance. Lead credits cannot be transferred to another user, cannot be withdrawn as cash, and cannot be used to pay customer bills.

7.1 Customer Cancellations: Customers may cancel or reschedule a booking request free of charge prior to technician dispatch or arrival. Because no payment is collected by ServizMate at booking, no platform refund is triggered.

7.2 Professional Payments: The one-time joining fee is non-refundable once account verification and onboarding are activated. Lead fees deducted for dispatched leads are non-refundable except in cases of verified technical error or duplicate charge. Full terms are detailed in our Cancellation and Refund Policy.

All users (customers and professionals) agree not to:

• Provide false, deceptive, or misleading names, phone numbers, or addresses.
• Engage in abusive, threatening, discriminatory, or harassing behavior toward technicians or customers.
• Use customer contact information obtained through the platform for unsolicited marketing, harassment, or off-platform solicitation.
• Interfere with, bypass, or tamper with Platform security, APIs, booking mechanisms, or lead dispatch systems.
• Submit fraudulent reviews, ratings, or complaints.

9.1 Reviews & Ratings: Customers may leave genuine feedback and ratings following service completion. Reviews must reflect firsthand experience and must not contain defamatory or obscene language.

9.2 Service Documentation: Professionals may capture before-and-after photographs of the work area strictly for job milestone verification, quality assurance, and dispute resolution. Such photographs must not capture unnecessary personal effects or residents' private documents.

ServizMate reserves the right to suspend or permanently deactivate any customer or professional account with immediate effect if:

• The user breaches these Terms or any applicable law;
• A professional submits fraudulent identity or qualification documents;
• A professional exhibits misconduct, severe customer dissatisfaction, or refuses to honor a committed warranty;
• A customer or professional engages in payment fraud or abusive behavior.

11.1 Permitted by Law: The limitations in this section apply to the maximum extent permitted by applicable Indian law.

11.2 Independent Contractor Work: Because services are performed directly by independent third-party contractors, ServizMate and Edone Solutions shall not be liable for indirect, incidental, punitive, or consequential damages, including property damage, personal injury, loss of data, or service delays arising from the acts or omissions of independent technicians.

11.3 Cap on Platform Liability: In any event, the total aggregate liability of ServizMate and Edone Solutions arising out of or related to platform usage shall be limited to the total fees actually paid by the user to the platform (such as the joining fee or relevant lead fee) in the three (3) months preceding the event giving rise to liability.

12.1 Customer Complaints: If you experience any dissatisfaction with a service or professional conduct, report it within 24 hours to support@servizmate.com or call +91 6309394838. We will facilitate communication with the professional to arrange rework or a fair resolution.

12.2 Grievance Redressal: In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of our Grievance Officer are:

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Republic of India.

Any dispute, claim, or controversy arising out of, under, or in connection with these Terms or the ServizMate platform shall be submitted to the exclusive jurisdiction of the competent civil courts situated in Hyderabad, Telangana, India.

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated "Last updated" revision date. Continued use of the Platform after changes are published constitutes acceptance of the revised Terms.